Plans and orders
Church subscription pricing, capacity and any device arrangement are governed by the terms accepted by the church. Donation processing is separate from the church subscription.
Billing and taxes
Where online giving is enabled, payment-card entry is handled through Stripe-hosted checkout. Applicable donation fees are shown before payment confirmation. Church subscription charges follow the church's accepted billing terms.
Renewal
Before accepting a recurring church subscription, review its price, billing cadence, renewal terms and cancellation route. Recurring donations are separate and follow the donor's selected schedule and cancellation controls.
Cancellation and data transition
An authorized church representative can request cancellation through Zionel support. Zionel will confirm the access change and handle church-data transition through the documented process available for the release.
Refunds and disputes
Contact the receiving church about a donation refund. Authorized church finance users manage eligible refunds through Zionel; processing and disputes remain subject to the payment provider's rules. Subscription billing questions should be directed to Zionel support. A refund is not guaranteed merely by submitting a request.
Need another hand?
Use the support route that matches your role and question. Do not include passwords, session tokens, payment-card data or confidential pastoral notes.
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