Support and Request Routing

At a glance

• Email support@zionelchurchapp.com for product, account, billing, privacy or security help.
• Contact your church for ministry decisions and donor refund decisions.
• We aim to respond within two business days; resolution depends on the issue. Do not send credentials or confidential ministry records.

Contact Zionel

For Zionel product or account support, email support@zionelchurchapp.com. Include the church name, affected workflow, approximate time, browser and a redacted screenshot if useful. For church-managed member records and roles, begin with your church administrator. Use a subject that identifies Product support, Account recovery, Accessibility, Privacy, Subscription billing or Security. Never send passwords, authentication codes, bank credentials or confidential ministry narratives.

Church-managed questions

Contact an administrator or leader at your church for membership, team responsibilities, attendance corrections, pastoral responses, donation designation or refund decisions. Contact Zionel if you cannot identify the correct party or your question concerns Zionel's own processing, account protection or product behavior. Church permissions and payment authority still apply when a request is handled.

Important limits

Zionel aims to provide an initial human response to ordinary support requests within two business days. For this target, business days are Monday through Friday, excluding US federal holidays, measured in US Eastern Time. This is an initial-response target, not a guaranteed resolution time, uptime commitment or service-credit agreement.

Reports of suspected unauthorized access, missing or duplicate payments and widespread service disruption are prioritized according to impact. Put Security, Payment issue or Service outage in the subject and provide only non-sensitive references. This does not promise round-the-clock staffing or an immediate response.

Support is not an emergency, clinical or safeguarding-response service. Any stronger commitment in your accepted agreement remains applicable. Reporting a security issue does not authorize testing other accounts or disclosing private records. Applicable legal request and incident deadlines are not replaced by this support target.