Troubleshooting

Before you start

This guide is for all users. Your church controls invitations, roles, workflow choices and its records. Controls that are absent may be intentionally outside your assigned role.

• Use the correct Zionel church workspace.
• Use your own account on a supported, updated browser.
• Have the church’s approved escalation route available.

Step-by-step workflow

1. Confirm the displayed church, your role, the page and whether the issue affects one task or the whole service.
2. Retry once after checking network connectivity and current service status.
3. Record the time, safe error text and browser, then escalate through your church or authorized support route.

Permission and safety boundaries

• Do not send passwords, codes, tokens, card data, member exports or confidential screenshots.
• Repeated sign-in failures may be a security event; stop guessing and use recovery or administrator support.

If it does not work

1. Check that you are in the intended church and that your displayed role matches the task.
2. Check the service-status signal and retry the single action once.
3. If the problem persists, note the page, time and safe error wording, then use the documented support route.

Troubleshooting guideSupport

Finish safely

Verify the intended result, close any duplicate or unfinished workflow, and sign out when the device is shared. Report unexpected access as a security concern rather than exploring it.

Security for churches