Attendance and check-in

Before you start

This guide is for ushers, ushering leads and authorized leaders. Your church controls invitations, roles, workflow choices and its records. Controls that are absent may be intentionally outside your assigned role.

• Use the correct Zionel church workspace.
• Use your own account on a supported, updated browser.
• Have the church’s approved escalation route available.

Step-by-step workflow

1. Before service, confirm the correct gathering, device charge, network and assigned station.
2. Open the Gathering page and use the check-in flow for the current event.
3. Verify the person before recording attendance; escalate uncertain identity or duplicate records to the ushering lead.

Permission and safety boundaries

• Ushering members, including the ushering lead, can view the Gathering page where check-in lives.
• Only the ushering lead and other separately authorized leadership roles can view the congregant phone book or Church directory.

If it does not work

1. Check that you are in the intended church and that your displayed role matches the task.
2. Check the service-status signal and retry the single action once.
3. If the problem persists, note the page, time and safe error wording, then use the documented support route.

Troubleshooting guideSupport

Finish safely

Verify the intended result, close any duplicate or unfinished workflow, and sign out when the device is shared. Report unexpected access as a security concern rather than exploring it.

Security for churches