Pastoral care

Before you start

This guide is for pastors and authorized care leaders. Your church controls invitations, roles, workflow choices and its records. Controls that are absent may be intentionally outside your assigned role.

• Use the correct Zionel church workspace.
• Use your own account on a supported, updated browser.
• Have the church’s approved escalation route available.

Step-by-step workflow

1. Confirm the person and care purpose before opening or creating a record.
2. Write the minimum useful information and separate urgent actions from general notes.
3. Assign follow-up to an authorized person and review overdue care safely.

Permission and safety boundaries

• Do not use Zionel as an emergency service or substitute for safeguarding procedures.
• Never place pastoral detail in a general alert or broad team message.

If it does not work

1. Check that you are in the intended church and that your displayed role matches the task.
2. Check the service-status signal and retry the single action once.
3. If the problem persists, note the page, time and safe error wording, then use the documented support route.

Troubleshooting guideSupport

Finish safely

Verify the intended result, close any duplicate or unfinished workflow, and sign out when the device is shared. Report unexpected access as a security concern rather than exploring it.

Security for churches