Before you start
This guide is for members, pastors and authorized leaders. Your church controls invitations, roles, workflow choices and its records. Controls that are absent may be intentionally outside your assigned role.
- Use the correct Zionel church workspace.
- Use your own account on a supported, updated browser.
- Have the church’s approved escalation route available.
Step-by-step workflow
- Choose the correct prayer or testimony workflow and understand who can see it.
- Write only what you are authorized to share about yourself or another person.
- Authorized leaders should route urgent pastoral or safeguarding needs through human procedures.
Permission and safety boundaries
- Do not assume a submission is an emergency channel.
- Avoid medical, legal or identifying detail that is not necessary.
If it does not work
- Check that you are in the intended church and that your displayed role matches the task.
- Check the service-status signal and retry the single action once.
- If the problem persists, note the page, time and safe error wording, then use the documented support route.
Finish safely
Verify the intended result, close any duplicate or unfinished workflow, and sign out when the device is shared. Report unexpected access as a security concern rather than exploring it.
Need another hand?
Use the support route that matches your role and question. Do not include passwords, session tokens, payment-card data or confidential pastoral notes.
Get support guidance