Before you start
This guide is for church leaders and administrators. Your church controls invitations, roles, workflow choices and its records. Controls that are absent may be intentionally outside your assigned role.
- Use the correct Zionel church workspace.
- Use your own account on a supported, updated browser.
- Have the church’s approved escalation route available.
Step-by-step workflow
- Require individual accounts and the strongest available authentication for privileged users.
- Assign least privilege, review access routinely and remove leavers promptly.
- Use managed, updated devices; sign out of shared check-in stations and protect recovery routes.
Permission and safety boundaries
- Report suspected compromise through the authorized route and avoid investigating another tenant.
- Security is shared: platform controls cannot correct an unsafe role assignment or exposed device.
If it does not work
- Check that you are in the intended church and that your displayed role matches the task.
- Check the service-status signal and retry the single action once.
- If the problem persists, note the page, time and safe error wording, then use the documented support route.
Finish safely
Verify the intended result, close any duplicate or unfinished workflow, and sign out when the device is shared. Report unexpected access as a security concern rather than exploring it.
Need another hand?
Use the support route that matches your role and question. Do not include passwords, session tokens, payment-card data or confidential pastoral notes.
Get support guidance