Giving

Before you start

This guide is for members and authorized finance users. Your church controls invitations, roles, workflow choices and its records. Controls that are absent may be intentionally outside your assigned role.

• Use the correct Zionel church workspace.
• Use your own account on a supported, updated browser.
• Have the church’s approved escalation route available.

Step-by-step workflow

1. Confirm the church and purpose before starting a contribution.
2. Use the configured hosted checkout when available and verify the provider page before entry.
3. Retain the receipt or reference without copying full card information into Zionel.

Permission and safety boundaries

• Availability and settlement depend on the church’s configured payment provider.
• Refund, tax and receipt questions follow the church’s approved finance process.

If it does not work

1. Check that you are in the intended church and that your displayed role matches the task.
2. Check the service-status signal and retry the single action once.
3. If the problem persists, note the page, time and safe error wording, then use the documented support route.

Troubleshooting guideSupport

Finish safely

Verify the intended result, close any duplicate or unfinished workflow, and sign out when the device is shared. Report unexpected access as a security concern rather than exploring it.

Security for churches